Patient Access Co-ordinator

London, Greater London, England
EC2V 8AF
Guy's and St Thomas NHS Foundation Trust £ 24938.0 - 26385.0 Per year Full time Save This Job
Pay
£ 24938.0 - 26385.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
22 Jun 2022
Closes
22 Jul 2022

Job Description

Detailed job description and main responsibilities
  • Receive and re-route telephone calls appropriately and provide assistance and advice, using initiative when dealing with queries and referring to senior / relevant staff as necessary.
  • Act as first point of contact with visitors to the department and respond to a wide variety of queries, often dealing with complex and sensitive issues, in a courteous and efficient manner, making referrals to senior staff as necessary.
  • Receive and provide highly complex and sensitive information in a strictly confidential and professional manner, monitoring action to ensure completion is satisfactory.
  • Establish and maintain accurate and efficient filing systems.
  • Ensure the department is maintained and kept tidy at all times.
  • Covering front desk duties as required.

Person specification

Qualifications
Essential criteria
  • Good general education with English and Maths to GCSE standard or equivalent
  • Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent


Experience
Essential criteria
  • Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
  • Experience working in a customer service setting


Skills
Essential criteria
  • Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
  • Able to demonstrate excellent written English including grammar, punctuation and structuring written text
  • Ability to handle confidential and sensitive information appropriately
  • Ability to work methodically in a busy environment and meet deadlines
  • Confidence in making decisions when dealing with competing priorities


Desirable criteria
  • Experience of working with clinical systems (PIMS, EPR)


Guy's and St Thomas'celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

Ref: COF7822

Job Details

Patient Access Co-ordinator

London, Greater London, Englandd Guy's and St Thomas NHS Foundation Trust
Pay
£ 24938.0 - 26385.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
22 Jun 2022
Type
Permanent
Closes
22 Jul 2022

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This job was posted to Health care administration in London, Greater London, England

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