Bereavement Officer

London, Greater London, England
EC2V 8AF
King's College Hospital NHS Foundation Trust £ 27157.0 - 29859.0 Per year Full time Save This Job
Pay
£ 27157.0 - 29859.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
22 Jun 2022
Closes
21 Jul 2022

Job Description

Detailed job description and main responsibilities
  • Liaising with both internal and external users of the service, by phone and in person.
  • To take part in daily meetings with the bereavement supervisor to discuss daily deaths.
  • Provide a high quality service to the bereaved ensuring that all advice and documentation is given in a clear and caring manner.
  • To provide the bereaved with the appropriate documentation and offer support and guidance. Information given may be of a highly sensitive nature.
  • To assist the bereaved by answering any questions they may raise, arranging for them to speak or contact the most appropriate person or agency. To deal with bereaved persons who may have difficult family situations or circumstances.
  • Answer the telephone in a polite and courteous manner, taking messages (some of which may be sensitive in nature) and providing general information and advice to bereaved families, some of whom may be distressed. Deal with enquiries in a prompt, efficient but caring manner, from staff, the public and external organisations raised by telephone, or in person.
  • To assist with the arrangement of appointments with the Registrar of Births and Deaths on behalf of the bereaved.
  • Liaise with the cashiers and wards regarding patient's property and valuables.
  • Act on enquiries and complaints by the bereaved directing them to the appropriate persons needed to answer their enquiries. Provide information regarding PALS and/or the Trusts complaints procedure if appropriate.
  • Liaise with the Anatomy office, regarding donation of bodies left to medical science.
  • Liaise with the hospital chaplaincy team for spiritual support for the bereaved.
  • Liaise with the bereavement midwife, delivery suite and SCBU following the death of a baby.
  • Liaise with funeral directors or authorised persons
  • Ensure cultural and religious beliefs are respected and complied with at all times.
  • Notify General Practitioners of deaths.
  • To check stocks of stationery in the department regularly and replenish/order as necessary.
  • To be familiar with Q-Pulse quality system and ensure all documents are read and acknowledged when reviewed and updated.
  • To be familiar with Eden and ensure that all communication is recorded on Eden.
  • To work alongside the Bereavement Hub Lead and Deputy with follow up calls and to be responsible for families allocated to them and to sign post the relatives to the relevant internal or external organisations for further support.
  • To take part in regular Bereavement Hub and long stayer meetings with the whole bereavement team led by the ASM or SM to discuss the families allocated to them and discuss any issues.
  • To work alongside the ME Office to ensure all paperwork is completed in a timely manner.
  • To take part in the writing of condolence cards and ensure these are sent to families within 4 weeks of the death.
  • To take part in arranging and facilitating visits with family members.

  • Please see Job Description for further details on all duties.



    Person specification

    Education & Qualifications
    Essential criteria
    • Educated to GCSE level A-C grade or equivalent including English and Maths
    • IT literate, with a good working knowledge of Microscoft Office software RSA 2 word processing / typing or equivalent


    Desirable criteria
    • Customer service NVQ Level 3 or equivalent demonstrable skills
    • Bereavement counselling


    Knowledge & Experience
    Essential criteria
    • Experience of working with the public
    • Proven experience of working in a stressful environment, with an unpredictable workload, and dealing with traumatic situations if they arise


    Desirable criteria
    • Good knowledge of medical terminology


    Skills & Competencies
    Essential criteria
    • Excellent communication skills, both verbal and written, demonstrating influencing skills and the ability to listen
    • Ability to liaise effective with all levels of staff
    • Ability to communicate non-clinical advice to members of the public in a sensitive and tactful manner
    • Ability to prioritise work and meet deadlines
    • Ability to deal tactfully and efficiently with the bereaved and members of the public, maintaining patient confidentiality at all times
    • Excellent problem solving skills
    • Ability to work effectively as a team player and as a lone worker
    • Ability to handle patient data and information in a confidential and sensitive fashion
    • Be able to work whilst being frequently interrupted
    • Able to demonstrate tact and diplomacy
    • Able to work flexibly
    • Ability to compose letters of a consistently high quality

    Ref: DH3853

    Job Details

    Bereavement Officer

    London, Greater London, Englandd King's College Hospital NHS Foundation Trust
    Pay
    £ 27157.0 - 29859.0 Per year
    Job level
    Qualified (non-manager)
    Hours
    Full time
    Posted
    22 Jun 2022
    Type
    Permanent
    Closes
    21 Jul 2022

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