Bereavement Officer

London, Greater London, England
EC2V 8AF

King's College Hospital NHS Foundation Trust £ 27157.0 - 29859.0 Per year Full time Save This Job

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Pay: £ 27157.0 - 29859.0 Per year

Hours: Full time

Type: Permanent

Job level: Qualified (non-manager)

Posted: 22 Jun 2022

Closes: 21 Jul 2022

Job
Company

Job Description

Detailed job description and main responsibilities

Liaising with both internal and external users of the service, by phone and in person.

To take part in daily meetings with the bereavement supervisor to discuss daily deaths.

Provide a high quality service to the bereaved ensuring that all advice and documentation is given in a clear and caring manner.

To provide the bereaved with the appropriate documentation and offer support and guidance. Information given may be of a highly sensitive nature.

To assist the bereaved by answering any questions they may raise, arranging for them to speak or contact the most appropriate person or agency. To deal with bereaved persons who may have difficult family situations or circumstances.

Answer the telephone in a polite and courteous manner, taking messages (some of which may be sensitive in nature) and providing general information and advice to bereaved families, some of whom may be distressed. Deal with enquiries in a prompt, efficient but caring manner, from staff, the public and external organisations raised by telephone, or in person.

To assist with the arrangement of appointments with the Registrar of Births and Deaths on behalf of the bereaved.

Liaise with the cashiers and wards regarding patient's property and valuables.

Act on enquiries and complaints by the bereaved directing them to the appropriate persons needed to answer their enquiries. Provide information regarding PALS and/or the Trusts complaints procedure if appropriate.

Liaise with the Anatomy office, regarding donation of bodies left to medical science.

Liaise with the hospital chaplaincy team for spiritual support for the bereaved.

Liaise with the bereavement midwife, delivery suite and SCBU following the death of a baby.

Liaise with funeral directors or authorised persons

Ensure cultural and religious beliefs are respected and complied with at all times.

Notify General Practitioners of deaths.

To check stocks of stationery in the department regularly and replenish/order as necessary.

To be familiar with Q-Pulse quality system and ensure all documents are read and acknowledged when reviewed and updated.

To be familiar with Eden and ensure that all communication is recorded on Eden.

To work alongside the Bereavement Hub Lead and Deputy with follow up calls and to be responsible for families allocated to them and to sign post the relatives to the relevant internal or external organisations for further support.

To take part in regular Bereavement Hub and long stayer meetings with the whole bereavement team led by the ASM or SM to discuss the families allocated to them and discuss any issues.

To work alongside the ME Office to ensure all paperwork is completed in a timely manner.

To take part in the writing of condolence cards and ensure these are sent to families within 4 weeks of the death.

To take part in arranging and facilitating visits with family members.

Please see Job Description for further details on all duties.

Person specification

Education & Qualifications
Essential criteria

Educated to GCSE level A-C grade or equivalent including English and Maths
IT literate, with a good working knowledge of Microscoft Office software RSA 2 word processing / typing or equivalent

Desirable criteria

Customer service NVQ Level 3 or equivalent demonstrable skills
Bereavement counselling

Knowledge & Experience
Essential criteria

Experience of working with the public
Proven experience of working in a stressful environment, with an unpredictable workload, and dealing with traumatic situations if they arise

Desirable criteria

Good knowledge of medical terminology

Skills & Competencies
Essential criteria

Excellent communication skills, both verbal and written, demonstrating influencing skills and the ability to listen
Ability to liaise effective with all levels of staff
Ability to communicate non-clinical advice to members of the public in a sensitive and tactful manner
Ability to prioritise work and meet deadlines
Ability to deal tactfully and efficiently with the bereaved and members of the public, maintaining patient confidentiality at all times
Excellent problem solving skills
Ability to work effectively as a team player and as a lone worker
Ability to handle patient data and information in a confidential and sensitive fashion
Be able to work whilst being frequently interrupted
Able to demonstrate tact and diplomacy
Able to work flexibly
Ability to compose letters of a consistently high quality

Ref: DH3853

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Job Details

Bereavement Officer

London, Greater London, Englandd King's College Hospital NHS Foundation Trust

Pay: £ 27157.0 - 29859.0 Per year

Job level: Qualified (non-manager)

Hours: Full time

Posted: 22 Jun 2022

Type: Permanent

Closes: 21 Jul 2022

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