Contact Centre Advisor

Prestatyn, Denbighshire (Sir Ddinbych), Wales
LL19 8EX
HCA Healthcare UK £ 24462.0 - 25502.0 Per year Full time Save This Job
Pay
£ 24462.0 - 25502.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
21 Jun 2022
Closes
21 Jul 2022

Job Description

Contact Centre Advisor

Salary: OTE £24,462.40 - £25,502.40 dependant on experience (this includes up to £300 per month KPI bonus) + competitive benefits including private healthcare and pension

Permanent and fixed term contracts available
Full time, part time and flexible term time available

Location: Prestatyn, North Wales with remote working available
The role is available to work on a home basis with equipment provided, however the first 8 weeks will need to be office based from our Prestatyn hub, which has free parking and is 15-minute drive off the A55 or 15-minute walk from Prestatyn train station.

Flexible Working Patterns: Contact Centre Advisers work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday, with evening and weekend shifts a possibility in the future.

About the Role:
We are looking for outstanding individuals to join our Contact Centre team who will relish in the challenge of delivering 5-star customer service to our customers and patients. You will be responsible for making patient appointments and handling information requests over the telephone and by email.

Skills & Experience:
  • Proven experience within a customer service environment.
  • Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
  • Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
  • Knowledge of healthcare or clinical experience is desirable but not essential
  • Computer literate.
Working at HCA
"I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life." - Contact Centre Adviser
#LI-KH1

Ref: 0025843

Job Details

Contact Centre Advisor

Prestatyn, Denbighshire (Sir Ddinbych), Walesd HCA Healthcare UK
Pay
£ 24462.0 - 25502.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
21 Jun 2022
Type
Permanent
Closes
21 Jul 2022

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This job was posted to Health care administration in Prestatyn, Denbighshire (Sir Ddinbych), Wales

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