Team Leader - Spire Eye Centre | Administration | Customer Service | Sutton Coldfield | Full Time, Permanent | £24,131 + Excellent Benefits

Spire Little Aston Hospital are looking for an experienced and driven team leader to join our established team. Should you have a secretarial/administrative background dealing with customers face-to-face and via telephone, this could be the role for you!

Duties and responsibilities:

Based at our purpose built eye centre you will be the face of the department, leading a team of 4 to provide a first class service to all of our patients. You will be a hands on team leader responsible for ensuring we provide first class customer care, from initial enquiry/booking through to after care.

This will be an interesting and varied role as you get to know the specialist care we provide. You will work with the Consultants and Eye Centre Clinical team to effectively manage the opening of additional clinics to support patient volume growth. Be responsible for the team leadership and day-to-day supervision of the eye centre reception and associated administration areas. Plan and participate in a rota that ensures adequate staffing levels to maintain business needs ensuring appropriate cover for telephones and clinics is maintained at all times.

To be successful in post, you should be well versed in rota management, staff management and development, delivery of first class customer service. You will need to have excellent people skills and be confident in leading a team.

Who we're looking for:

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Beren Freeman on Apply

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date.