Detailed job description and main responsibilities
Please see attached Job Description for details of Duties and Responsibilities.

The post holder will work with the clerical and consultant team to ensure the delivery of a seamless service for patients referred to the department for their care.

Key duties include providing an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the hospital administration system, processing patient referrals and results, dealing directly with enquiries in person and on the telephone from patients and GP's, liaising with other directorates, and general administrative and secretarial duties.

The post holder will be responsible for the day-to-day management of a team of associate medical secretaries and will support the assistant service manager.

Person specification

Qualifications/ Education
Essential criteria

• NVQ Level III in a related subject or equivalent level of knowledge
• AMSPAR Medical Secretary Diploma or equivalent experience

Previous experience
Essential criteria

• Proven post qualifying experience in a comparable medical secretarial role, including experience of typing clinics from audio tapes and providing organisation and support to one or more consultants

Desirable criteria

• Experience of Carenotes, EPR, EPIC, and Microsoft Office applications

Skills/ Knowledge/ Ability
Essential criteria

• Advanced keyboard skills
• Advanced knowledge of medical terminology
• Excellent IT skills, experience using the full range of Microsoft Office Suite
• Ability to work on own initiative and with minimal supervision
• Polite and confident manner
• Ability to work effectively as member of a team
• Ability to develop good working relationships with colleagues at all levels
• Ability to deal tactfully and efficiently with members of the public and reassure them whilst maintaining patient confidentiality at all times
• Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
• Demonstrable communication and influencing skills with an ability to communicate in both verbal and written format
• Ability to advise on and propose changes to office systems
• Commitment to promoting the highest standards of customer care

Desirable criteria

• Working knowledge of the Patient Administration System (PiMS)

Additional Information
Essential criteria

• To be flexible in their approach to the work, according to priorities and changing organisational systems

Guy's and St Thomas'celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."