Part Time 111 Health Advisor - New Shifts Available!

Bristol, City of Bristol, England
BS1 6AY
Practice Plus Group £ 10.19 - 13.11 Per hour Part time Save This Job
Pay
£ 10.19 - 13.11 Per hour
Hours
Part time
Type
Permanent
Job level
Admin - Sales - Clerical
Posted
20 Jun 2022
Closes
18 Jul 2022

Job Description

About The Role
Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? 
This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.
We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.
 
Upcoming training courses:
Full-time   4th July; 11th July; 1st August, 8th August
Part-time  16th July; 13th August
 
About The Candidate
What you will need:
  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
 
What you will get:
  • Pay: £10.19 per hour– daytime and during training (07:00-23:00); £12.67 per hour – contractual night rate (23:00-07:00); £13.11 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!
  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About The Company
About the Company:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Natalie on Apply

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Ref: 1259

Job Details

Part Time 111 Health Advisor - New Shifts Available!

Bristol, City of Bristol, Englandd Practice Plus Group
Pay
£ 10.19 - 13.11 Per hour
Job level
Admin - Sales - Clerical
Hours
Part time
Posted
20 Jun 2022
Type
Permanent
Closes
18 Jul 2022

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This job was posted to - Other health care in Bristol, City of Bristol, England

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