Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Skills & Abilities
Essential criteria

• Experience of dealing with the public, both on the telephone and in person (E)
• Effective and polite manner when dealing with people, both face to face and on the phone (E)
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy (E)
• Ability to work effectively in a busy team, adjust to change and motivate others (E)
• Ability to work on your own, using your own initiative, if required (E)
• Confidence to handle difficult conversations with patients, relatives and carers (E)
• Ability to adapt to use new computer packages and programmes (E)
• Effective organisational skills (E)
• Good IT skills including Microsoft packages (E
• Attention to detail (E)

Knowledge & Experience
Essential criteria

• Experience of dealing with the public, both on the telephone and in person (E)

Desirable criteria

• Clerical / administrative experience (D)
• Previous NHS experience (D)
• Understanding of medical terminology (D)

Qualifications & Training
Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)
• Business and Administration Level 3 NVQ or equivalent experience (E)
• Qualified in word processing or audio typing (or equivalent) (E)

Aptitudes
Essential criteria

• Respecting Everyone (E)
• Embracing Change (E)
• Recognising Success (E)
• Working Together (E)

Our hospitals are spread across Bristol and Weston-super-Mare, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

The Trust is committed to investing in and caring for all of our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

With strong links to the University of Bristol and University of West of England we are the major medical research and training centre in the region, using findings to continually improve our patient care and attracting the highest calibre clinical staff from across the UK.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

IMPORTANT:

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. We may also contact you by texting the mobile number, if provided, on the application form. Due to high volumes of applications, vacancies may be closed before the closing date.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.