Receptionist / Clerical Officer

Manchester, Greater Manchester, England
M15 4HA
Manchester University NHS Foundation Trust £ 18870.0 - 19918.0 Per year Full time Save This Job
Pay
£ 18870.0 - 19918.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
16 Jun 2022
Closes
16 Jul 2022

Job Description

Main duties of the job
Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
Book appointments, update attendances and action referrals.
Maintain the reception and waiting area to an orderly state at all times.
Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
To work flexibly across the service as required.

Working for our organisation
MFT is England's largest NHS Trust with a turnover of £2.4bn and is on a different scale than most other NHS Trusts. We're creating the most exceptional integrated health and social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals and community services from across Manchester, Trafford and beyond, we champion collaborative working and transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We're proud to be one of the major academic research centres and education providers in England and Research and Innovation is the heart of all we do, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We're also excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable and tackling climate change.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Join us and you'll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and a drive for continual innovation and improvement.

Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the ' Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the 'NHS England' website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at Apply .
We're looking forward to hearing from you!

Person specification

Education/Qualifications

Essential criteria
  • Educated to GCSE standard grades A-C English and Maths
Desirable criteria
  • Business Admin Qualification
  • Customer Service
Skills

Essential criteria
  • Effective written and oral communication skills
  • The ability to deal with enquiries in a polite and non-judgmental manner
  • Ability and commitment to work as a member of a busy multi-disciplinary t

Ref: MRI413374

Job Details

Receptionist / Clerical Officer

Manchester, Greater Manchester, Englandd Manchester University NHS Foundation Trust
Pay
£ 18870.0 - 19918.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
16 Jun 2022
Type
Permanent
Closes
16 Jul 2022

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This job was posted to Health care administration in Manchester, Greater Manchester, England

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