Urology Nursing Team Administrator

Haywards Heath, West Sussex, England
RH16 4RX
Avon & Wiltshire Mental Health Partnership NHS £ 20330.0 - 21777.0 Per year Full time Save This Job
Pay
£ 20330.0 - 21777.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
14 Jun 2022
Closes
14 Jul 2022

Job Description

About our Trust

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts , we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

We are a vibrant and inclusive organisation with patient care at our core. Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First . In fact our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. In the meantime make sure to check out our Patient First approach that runs through our core as you'll get to know us better through this, our equality, diversity and inclusion pages which show just why being inclusive is so important to us and how our staff networks help drive change, and our staff wellbeing page that details the many ways in which we invest in your wellbeing.

Job overview

To provide a comprehensive and efficient administrative service to the Department ensuring all work is prioritised according to the demands of the service. To be an integral part of the Urology Nursing Team supporting the Lead Nurse, CNSs and other members in achieving a robust, seamless service. Managing own workload and acting on an independent basis as required.

Duties will include answering telephones and dealing with enquiries, managing rotas, IT roles such as using databases and uploading documents, liaising with colleagues and with patients in a professional manner.

You will become an expert user of the Trusts databases with specific areas in Urology. You will maintain effective communication across the team and with patients.

Main duties of the job
  • Answering the telephone helpline in a timely and courteous manner, dealing with enquiries or taking messages for the nursing team to respond to.
  • Deal with enquiries and issues escalating them in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.
  • Obtain, track and return medical notes as required.
  • To work closely with the Urology nursing team and the entire multidisciplinary team maintaining a high standard of personal behaviour ensuring effective communication.
  • Provide telephone advice and triage where appropriate, providing advice and guidance, seeking support as required from specialist nurses and to document and communicate outcomes.
  • Communicate with patients and their families in a caring and empathetic manner.
  • To work closely with the Urology nursing team and the entire multidisciplinary team maintaining a high standard of personal behaviour ensuring effective communication.
  • Provide telephone advice and triage where appropriate, providing advice and guidance, seeking support as required from specialist nurses and to document and communicate outcomes.
  • Communicate with patients and their families in a caring and empathetic manner.
  • To maintain responsibilities within the Urology nursing Service.
  • To contribute positively to the effectiveness and efficiency of teams in which you work.


Working for our organisation

Join us at UHSussex, every day is different, you can be the change, better never stops

A t UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts , we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put o

Ref: 648352176

Job Details

Urology Nursing Team Administrator

Haywards Heath, West Sussex, Englandd Avon & Wiltshire Mental Health Partnership NHS
Pay
£ 20330.0 - 21777.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
14 Jun 2022
Type
Permanent
Closes
14 Jul 2022

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This job was posted to Health care administration in Haywards Heath, West Sussex, England

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