Customer Service and Sales Advisor - 37.5 hours

Norwich, Norfolk, England
NR3 4BH
Spire Healthcare £ 19597.0 - 1.0 Per hour Full time Save This Job
Pay
£ 19597.0 - 1.0 Per hour
Hours
Full time
Type
Bank
Job level
Qualified (non-manager)
Posted
11 Jun 2022
Closes
10 Jul 2022

Job Description

Customer Service & Sales Advisor | Sales | Spire Norwich Hospital | £19,597.50 salary + Benefits | Full Time | Permanent

Spire Norwich Hospital is currently recruiting for a Customer Service and Sales Advisor to join our friendly Business Development Team.

You will join our wonderful team based at outpatients at Spire Norwich Hospital, taking calls and enquiries from potential customers, providing information on appointments, tests and procedures available to them. Working with the wider medical teams and consultants to ensure every customer receives a 1 st class service. This is the perfect role for someone with sales or customer focused experience, who is confident on the phone.

This position is a full-time, permanent position working Monday - Friday between the hours of 08.00 - 18.00. You will also need to work 1 in 4 Saturdays currently (you get enhanced pay and a weekday off)

Duties and responsibilities:
  • The primary responsibility of the Customer Sales Advisor is to communicate effectively, positively and professionally with customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
  • Professional handling of self-pay enquiries (capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
  • Adopt ethical techniques to convert enquiries to outpatient appointments, procedures or tests
  • Meet team and individual targets relating to conversion, revenue and appointments.
  • Attend patient information events to represent the company and our services
  • Learn skills required to assist in outpatient appointments team as and when required

Who we're looking for:
  • Someone who is highly organised and accurate and works well to tight deadlines
  • Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
  • Previous experience of working in a customer-focused position.
  • Someone who is capable of managing a high volume of telephone calls, emails and other enquires.
  • Must be a good communicator and have good computer literacy
  • Someone who works well as part of a team

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
  • Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Beren Freeman on Apply

For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Ref: 10434

Job Details

Customer Service and Sales Advisor - 37.5 hours

Norwich, Norfolk, Englandd Spire Healthcare
Pay
£ 19597.0 - 1.0 Per hour
Job level
Qualified (non-manager)
Hours
Full time
Posted
11 Jun 2022
Type
Bank
Closes
10 Jul 2022

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This job was posted to Health care administration in Norwich, Norfolk, England

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