Customer Service Advisor - Bank

Wrexham, Wrexham (Wrecsam), Wales
LL13 7UH
Spire Healthcare £ 1.0 - 1.0 Per hour Full time Save This Job
Pay
£ 1.0 - 1.0 Per hour
Hours
Full time
Type
Bank
Job level
Qualified (non-manager)
Posted
10 Jun 2022
Closes
9 Jul 2022

Job Description

Customer Service Advisor - Bank Position

Do you have a passion for sales and enjoy building business relationships? Are you looking for a new Customer Service Advisor role where you can develop yourself and really help a business to grow? Spire Yale Hospital has an exciting opportunity for you. This role will be based in Wrexham.

Duties and Responsibilities:
  • You will work together with the Private Patient Sales Advisor Team.
  • Use the CRM system fully and correctly - ensure all enquiries, including paper enquiries are inputted onto the CRM system; maintaining accurate patient records and sales activity to robustly manage, convert enquiry leads and opportunity for conversion
  • Prepare sales quotations, invoices, and record data for patients in a timely manner.
  • Ensure the accurate and timely pricing of procedures for patients ensuring excellent customer service.
  • To actively work with other departments to ensure patient journey issues are addressed, patient queries are resolved and opportunity for conversion is maximised
  • To convert telephone and e-mail enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admission targets
  • Effectively sell against competitor hospital by understanding Spire Healthcare USP's and reinforce the USP's
  • Support consultants and other hospital staff in face to face discussions on patient pricing queries ensuring patient questions are addressed
  • Undertake all work in accordance with company and hospital policies and procedures
  • Will be required to cover holidays and also provide support / cover across our insured department
  • To assist with any other reasonable duties required by your line manager.


Who we are looking for:

Essential
  • Experience in a customer service or sales administration role, handling a large number of customer enquiries and meeting sales targets
  • Effective IT and numeracy skills.
  • Adept at handling various calls on a daily basis
  • Excellent verbal and written communication skills


Skills and Behaviours

The role is essential in delivering exemplary service to our patients, colleagues and consultants.
  • Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.
  • Be able to work to tight timescales
  • Be business aware
  • Have a systematic and organised approach to work
  • Maintain complete confidentiality, discretion and loyalty at all times.


Benefits

Our bank workers work ad hoc shifts as and when required to suit the business needs, often to cover busy periods, sickness or annual leave. Bank workers enjoy the benefit of weekly pay.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Claire Yates - Apply

We commit to our employees well-being through work life balance, on-going development, support and reward.

Ref: 10408

Job Details

Customer Service Advisor - Bank

Wrexham, Wrexham (Wrecsam), Walesd Spire Healthcare
Pay
£ 1.0 - 1.0 Per hour
Job level
Qualified (non-manager)
Hours
Full time
Posted
10 Jun 2022
Type
Bank
Closes
9 Jul 2022

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This job was posted to Health care administration in Wrexham, Wrexham (Wrecsam), Wales

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