Private Patient Sales Advisor - Bank

Wrexham, Wrexham (Wrecsam), Wales
LL13 7UH
Spire Healthcare £ 1.0 - 1.0 Per year Full time Save This Job
Pay
£ 1.0 - 1.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
13 May 2022
Closes
11 Jun 2022

Job Description

Private Patient Sales Advisor - Bank Position

Duties and Responsibilities:
  • Use the CRM system fully and correctly - ensure all enquiries, including paper enquiries are inputted onto the CRM system; maintaining accurate patient records and sales activity to robustly manage and convert enquiry leads.
  • Prepare sales quotations, invoices, and record data for patients in a timely manner.
  • Ensure the accurate and timely pricing of procedures for patients ensuring excellent customer service and opportunity for conversion
  • To actively work with other departments to ensure patient journey issues are addressed, patient queries are resolved and opportunity for conversion is maximised
  • To convert telephone and e-mail enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admission targets
  • Effectively sell against competitor hospital by understanding Spire Healthcare USP's and reinforce the USP's
  • Support consultants and other hospital staff in face to face discussions on patient pricing queries ensuring patient questions are addressed
  • Undertake all work in accordance with company and hospital policies and procedures
  • Will be required to cover holidays and also provide support / cover across our insured department
  • To assist with any other reasonable duties required by your line manager.


Who we are looking for:

Essential
  • Experience in a customer service or sales administration role, handling a large number of customer enquiries and meeting sales targets
  • Numeracy with the ability to calculate procedure prices
  • Effective IT skills and knowledge.
  • Adept at handling various calls on a daily basis
  • Excellent verbal and written communication skills

Desirable
  • Knowledge of the healthcare market and medical terminology
  • Private Hospital experience
  • Customer service or sales qualification


Skills and Behaviours

The role is essential in delivering exemplary service to our patients, colleagues and consultants.
  • Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.
  • Be able to work to tight timescales
  • Be business aware
  • Have a systematic and organised approach to work
  • Maintain complete confidentiality, discretion and loyalty at all times.


Benefits

Our bank workers work ad hoc shifts as and when required to suit the business needs, often to cover busy periods, sickness or annual leave. Bank workers enjoy the benefit of weekly pay.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Claire Yates - Apply

We commit to our employees well-being through work life balance, on-going development, support and reward.

Ref: 10408

Job Details

Private Patient Sales Advisor - Bank

Wrexham, Wrexham (Wrecsam), Walesd Spire Healthcare
Pay
£ 1.0 - 1.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
13 May 2022
Type
Permanent
Closes
11 Jun 2022

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This job was posted to Health care administration in Wrexham, Wrexham (Wrecsam), Wales

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