Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close on 25 May 2022.
Interviews are due to be held on 09 June 2022.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.

Person specification

Qualifications
Essential criteria

• Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent Typing qualification or equivalent experience

Desirable criteria

• Evidence of CPD Medical Secretarial Qualification

Experience
Essential criteria

• Experience of working in a busy clerical/office environment or reception service Secretarial and /or administrative experience Prioritising, planning and organising own tasks Working within guidelines Experience of dealing with difficult situations and confrontations Data entry experience and documentation Experience of IT packages - Microsoft office Experience of producing documents to a high standard Ability to audio type

Desirable criteria

• Previous experience of working in NHS Previous experience of working with medical records Experience of using EPIC and Auditbase

Knowledge
Essential criteria

• Basic knowledge of waiting lists and booking procedures Understanding of confidentiality and data quality Sound knowledge of office procedures Understanding of current waiting times targets Good working knowledge of Microsoft Office packages Understanding of customer service

Desirable criteria

• Knowledge of the Trust including awareness of priorities Knowledge of Trust information systems Knowledge of Medical Terminology Awareness of NHS targets and Trust priorities

Skills
Essential criteria

• Ability to work as part of a team Excellent communication skills including telephone, email, face to face Ability to organise and manage own time keeping to schedule and deadlines Ability to use own initiative and work autonomously Sound use of email and various IT packages at intermediate /advanced level, eg, MS Office Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels Ability to influence others positively and act as a role model within a small team Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents To maintain a high level of professionalism at all times

Desirable criteria

• Knowledge of and experience using EPIC Minute taking skills Ability to touch type

Additional Requirements
Essential criteria

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. The following hazards are associated with this job role: • Continuous use of Display Screen Equipment (DSE) and telephone as part of normal day to day work.

Employer certification / accreditation badges

Documents to download

• Applicant Information Pack ( PDF , 720.7 KB )
• Information for Applicants - Completing your Application ( PDF , 118.0 KB )
• Performance Standards ( PDF , 186.1 KB )

Apply online now

Further details / informal visits contact
Name Luke Greenaway Job title Directorate Support Manager Email address Apply Telephone number Apply

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