ABOUT THE ROLE
We are currently seeking an Operations Manager to join our team and support homes across the North of England.
As an Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for. We'll look to you to support care homes that have been identified as having concerns in improving their services or providing support where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.
As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
ABOUT YOU
You will have experience of leading and supporting care homes through change. Whether it be issues around quality, occupancy, agency usage and staff turnover you will take a diverse approach to troubleshooting. Experience of dealing with complex concerns and complaints is important, as is your understanding of the independent social and healthcare sector.
Self-motivated, innovative and compassionate, you'll be able to build strong professional relationships in every care home you support as well as with external health professionals. You'll also need to have a full driving licence to be able to travel across the division. Finally, like us, you'll pride yourself on your person-centred care.
REWARDS PACKAGE
You will be offered a competitive basic salary as well as varying benefits and perks:
- £6k car allowance
- All mileage and travel expenses paid
- Up to 8% employers pension contribution
- 25 days holidays + bank holidays
And many more!