Main duties of the job

The main duties of the post are to provide support to the Consultant Psychiatrists, medical and clinical team with the assistance of team administrators. You will answer and manage calls from patients and their carers/relatives and other health care and social care professionals. The post holder will have line management responsibility for admin staff.

NHS experience ideally within a mental health setting would be highly beneficial. You must possess excellent secretarial skills, excellent communication skills and having the ability to effectively organise your workload. IT competency in Word, Excel and Outlook is a must and the need for accurate typing is essential as is knowledge of medical terminology. You must be willing to meet the demands of working in a busy environment and be able to represent the service with due professionalism.



Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities
• Undertake audio/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work.
• Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact.
• Liaise with General Practitioner's and outside agencies, including Social Services, Coroner's Office, other hospitals, general and geriatric, medical services, clients and their relatives using their knowledge and judgement of any given situation.
• Liaise on behalf of your consultants with multi-disciplinary team members with regard to requirements for joint outpatients work/care programming activity.
• As directed by your consultants, record activity onto appropriate medium meeting all required deadlines.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

Please contact Denise Gleave, Recruitment & Retention Advisor Applyor email Apply

Person specification

Education/Qualification
Essential criteria

• Relevant Level 3 competency based qualification (such as RSA and NVQ)
• Previous equal demonstrative experience

Desirable criteria

• IT related qualification

Experience
Essential criteria

• Use of Microsoft packages
• Use of dictation packages
• Supervision of admin staff

Desirable criteria

• Use of office equipment
• medical terminology
• Contact with patients/service users

Knowledge
Essential criteria

• Data Protection Act/Confidentiality

Desirable criteria

• Use of EPR system

Skills and Abilities
Essential criteria

• Effective time management/The ability to prioritise tasks/An excellent telephone manner/Outstanding communication/Excellent keyboard skills/The ability to navigate IT systems, inc. Excel, Word and Powerpoint.