Bank Contact Centre Agent

Cambridge, Cambridgeshire, England
CB1 1LF
Cambridge University Hospital NHS Foundation Trust £ 20.33 - 21.777 Per year Full time Save This Job
Pay
£ 20.33 - 21.777 Per year
Hours
Full time
Type
Bank
Job level
Qualified (non-manager)
Posted
24 Nov 2021
Closes
24 Dec 2021

Job Description

Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close on 5 December 2021.
Interviews are due to be held on 15 December 2021.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
For further details of our fantastic benefits please refer to the attachment below - CUH Benefits.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.

Person specification

Qualifications
Essential criteria
  • Standard level General Education. GCE/CSE/GCSE or equivalent qualification
Desirable criteria
  • NVQ Level 2 or 3 in Customer Service or Contact Centre Operations
Experience
Essential criteria
  • Working in a Customer Services or Front of House environment Working in a team
Desirable criteria
  • Working in busy contact centre, helpdesk or reception Shift work - 24/7 service
Knowledge
Essential criteria
  • Able to understand the complexities of the role Able to work on own initiative Understanding of confidentiality and discretion Ability to multi-task
Desirable criteria
  • Basic knowledge of the Trust Basic knowledge of the NHS
Skills
Essential criteria
  • Clear diction and good command of the English language Computer literate People skills Good communication Minimum supervision Excellent telephone manner Work under pressure Independent and team working
Desirable criteria
  • Previous experience of similar call handling software systems
Additional Requirements
Essential criteria
  • • Must be able to work unsocial hours including late shifts, nights, weekends and Bank Holidays. • Must be able to work under pressure • Flexibility to work at very short notice •The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download
  • Applicant Information Pack ( PDF , 530.9 KB )
  • Information for Applicants - Completing your Application ( PDF , 118.0 KB )
  • Performance Standards ( PDF , 180.0 KB )
  • Divisional Structure Chart ( PDF , 116.4 KB )
  • Rotary shift pattern ( PDF , 16.5 KB )
  • Bank Information for Applicants ( PDF , 105.6 KB )
Apply online now

Further details / informal visits contact
Name Leah Marsh Job title Deputy Contact Centre Manager Email address Apply Telephone number ApplyAdditional information Leah Marsh | Deputy Contact Centre Manager on Applyor
Apply

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  • Ref: SB211820

    Job Details

    Bank Contact Centre Agent

    Cambridge, Cambridgeshire, Englandd Cambridge University Hospital NHS Foundation Trust
    Pay
    £ 20.33 - 21.777 Per year
    Job level
    Qualified (non-manager)
    Hours
    Full time
    Posted
    24 Nov 2021
    Type
    Bank
    Closes
    24 Dec 2021

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    This job was posted to Health care administration in Cambridge, Cambridgeshire, England

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