NHS 111 Health Advisors

Derby, Derbyshire, England
DE24 8EN
Woodrow Mercer £ 10.0 - 12.5 Per hour Full time, Part time Save This Job
Pay
£ 10.0 - 12.5 Per hour
Hours
Full time, Part time
Type
Permanent
Job level
Admin - Sales - Clerical, Studying / Unqualified, Newly qualified
Posted
13 Sep 2021
Closes
13 Oct 2021

Job Description

Due to continued growth DHU Health Care are seeking enthusiastic, well-motivated individuals with a passion for caring to join their NHS 111 telephony team.

Would you like to make a real difference to patient care?

As a Health Advisor for the NHS 111 Service, you will be the voice on the end of the phone when the public and health care professionals call. You will receive 6 weeks full time training followed by a further 6 weeks with a mentor in order to help you prepare to make a difference. Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs. This could be to escalate the patient calls to a Clinical Advisor, dispatch an ambulance in the case of an emergency, book an appointment, or refer onto, or provide, information about other available services.

DHU Health Care CIC offer a number of benefits including:-

• Competitive Salary

• Comprehensive training and induction programme

• Generous holiday entitlement

• NHS Pension Scheme

• Private Healthcare - Westfield Health Scheme

• Advantage of registration with NHS discounts

• Being part of a supportive & innovative team with scope for progression

At DHU we offer a professional working environment where you can expect continuous support to progress in to a number of roles within the NHS 111 service, giving you long term job security and the opportunity for advancement. You can also enjoy the benefits of loyalty pay progression following 1 year and 2 years’ service post training.

Health Advisors will be required to:-

• Demonstrate previous experience in a customer service or call centre environment

• Possess excellent communication skills and telephone manner

• Work 6/8 bank holidays (shift dependent)

• Work quickly and accurately under pressure

• Learn new skills and demonstrate a caring, professional attitude at all times

• Hourly rates of pay are dependent on times and days worked. Current rates:-

£10.00 - basic rate

£11.30 – enhanced rate weekday evenings/overnights

£12.50 – enhanced rate weekends (from Friday 6pm to Monday 8am)

If successful, you must be available full time for 6 weeks to complete the required training at Derby or Chesterfield. Training is paid at £9.50 per hour Monday to Friday

Location

DHU have secured a new call centre in Derby marking an ambitious plan for further growth within the DHU 111 service which will be ready to move into in October. Free staff parking and a newly refurbished building. DHU also have a site in Chesterfield.

If this excellent opportunity sounds exciting to you, then apply here and you will receive a call from one of our dedicated consultants who will talk you through and support you with the application process.

Ref: NHS 111 Health Advisors

Job Details

NHS 111 Health Advisors

Derby, Derbyshire, Englandd Woodrow Mercer
Pay
£ 10.0 - 12.5 Per hour
Job level
Admin - Sales - Clerical, Studying / Unqualified, Newly qualified
Hours
Full time, Part time
Posted
13 Sep 2021
Type
Permanent
Closes
13 Oct 2021

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Woodrow Mercer - 1 job https://www.healthjobs.co.uk/Images/Default/recruiters/Thumbnail/af6f6ee1-5194-4b22-a0f5-afb642a60f40132760026374105993.jpg
This job was posted to Health care administration, - Other health care, Medical sales in Derby, Derbyshire, England

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