Customer Service

Manchester, Greater Manchester, England
M15 4HA
JS3 Recruitment Ltd £ 19000.0 - 22000.0 Per year Full time Save This Job
Pay
£ 19000.0 - 22000.0 Per year
Hours
Full time
Type
Permanent
Job level
Admin - Sales - Clerical
Posted
13 Sep 2021
Closes
13 Oct 2021

Job Description

Customer Service

Manchester City Centre

Permanent Full Time

Salary £9.50 per hour

Working within a medical call centre which takes ECG/heart monitor readings for patients directly from clinics and medical practices. This role will involve screening all incoming calls which includes setting up medical profiles, going through the patients’ details including patients’ medical history and then recording ECG’s.

The role will also include keeping the surgery on the line before transferring to an available clinician to report on the ECG readings. There will be a high volume of calls that need to be answered which will be split amongst all team members.

This role requires excellent telephone skills and attention to detail in order to update the information accurately. A level of patience and good customer service skills are required whilst dealing with the calls as you must ensure that the calls are processed as quickly and professionally as possible.

Duties and Responsibilities:

• Recording call information accurately

• Handling each call in a professional manner

• Professional telephone manner with excellent spoken and written English skills

• Demonstrated ability to effectively deal with challenging calls

• A keen eye for detail and taking a pride in any work produced

• Reliability and good time-keeping

• A good team player who is also confident in working independently

Benefits:

• Easy access via train, tram and bus stops.

• Free parking

• Monday to Friday shift pattern - no weekend working.

• Casual Dress.

• Paid 40-minute lunch break.

• Office snacks provided.

If you are interested in the above then please contact Martine Cohen at JS3 Recruitment,

If you are responding directly to this position please attach your current CV and inform us of your current remuneration

Should you know anyone who may be seeking an opportunity then JS3 offer a referral scheme, please refer to our website Apply for more details

Ref: MCCS

Job Details

Customer Service

Manchester, Greater Manchester, Englandd JS3 Recruitment Ltd
Pay
£ 19000.0 - 22000.0 Per year
Job level
Admin - Sales - Clerical
Hours
Full time
Posted
13 Sep 2021
Type
Permanent
Closes
13 Oct 2021

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JS3 Recruitment Ltd - 13 jobs https://www.healthjobs.co.uk/Images/Default/recruiters/Thumbnail/756e8c10-2999-4b0a-b55d-24e125e4c1ba131236075146131257.png
This job was posted to Health care administration in Manchester, Greater Manchester, England

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