Band 3 Clinical Services Administrator (Community) - Wiltshire

Malborough, Kingsbridge, Devon, England
Avon & Wiltshire Mental Health Partnership NHS £ 20.33 - 21.777 Per year Full time Save This Job
£ 20.33 - 21.777 Per year
Full time
Job level
Qualified (non-manager)
8 Sep 2021
8 Oct 2021

Job Description

Detailed job description and main responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff

Multidisciplinary Teams (Community or Inpatient)

Services Users and Carers

Health and Social Care teams

Third sector/Voluntary agencies

Community Groups and local authority provision

Other statutory agencies e.g. Police, Ministry of Justice, etc.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.

Arrange meetings and appointments for members of the team including the scheduling of -

Consultant Clinic Appointments


Room Bookings

Other bookings as required

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.

The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling.

Supporting the induction of new staff members as required.

Produce confidential correspondence and reports on a frequent basis.

Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.

Take and distribute formal minutes as necessary.

Clerical duties including photocopying and scanning.

Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards

Provide cover for colleagues when and where necessary.

Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.

Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.

Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.

Person specification

person specification
Essential criteria
  • Knowledge of routine and non-routine administrative
  • Experience of general office routine and filing systems
  • Experience of working as part of a team
  • Ability to work under some pressure
  • Empathy and consideration for people.

Desirable criteria
  • Administration experience in a health/social care setting

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our rec

Ref: 3432246

Job Details

Band 3 Clinical Services Administrator (Community) - Wiltshire

Malborough, Kingsbridge, Devon, Englandd Avon & Wiltshire Mental Health Partnership NHS
£ 20.33 - 21.777 Per year
Job level
Qualified (non-manager)
Full time
8 Sep 2021
8 Oct 2021

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Avon & Wiltshire Mental Health Partnership NHS - 26 jobs
This job was posted to Health care administration in Malborough, Kingsbridge, Devon, England

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