Outpatient Adviser

Edinburgh, City of Edinburgh, Scotland
EH45 9JQ
Spire Healthcare £ 1.0 - 1.0 Per year Full time Save This Job
Pay
£ 1.0 - 1.0 Per year
Hours
Full time
Type
Permanent
Job level
Qualified (non-manager)
Posted
8 Sep 2021
Closes
7 Oct 2021

Job Description

Outpatient Adviser | Competitive | Spire Edinburgh | Murrayfield | Full-Time - Excellent Benefits

Spire Edinburgh Murrayfield Hospital has an exciting opportunity for an experienced individual to join our outpatient appointments team as an Outpatient Adviser on a full-time and permanent basis.

The 37.5 hours per week will be allocated on a rota basis - Mon to Fri (between 8 am and 6 pm) and Saturday mornings might be required on an ad hoc basis.

Please apply only if you can commit to the above.

Your main responsibilities will include:
  • Scheduling outpatient appointments, by telephone, for patients and to confirm such by telephone, email or letter and appointment reminders by text.
  • Processing referral letters via SCI Gateway, post, fax or email and dealing with said referrals in an effective and efficient manner.
  • Proactively investigating and resolving enquiries.
  • Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners).
  • Accurately recording all required information for appointments on IT systems, databases or spreadsheets.
  • Maintaining confidentiality in line with GDPR and policies when processing stakeholder (e.g. patient, consultant, staff, etc.) data.

Who we're looking for
  • Excellent customer service skills and telephone skills
  • Strong IT skills
  • You must also have excellent interpersonal and verbal and written communication skills
  • A team player with a can-do attitude
  • Previous Healthcare experience would be advantageous

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Ref: 5394

Job Details

Outpatient Adviser

Edinburgh, City of Edinburgh, Scotlandd Spire Healthcare
Pay
£ 1.0 - 1.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
8 Sep 2021
Type
Permanent
Closes
7 Oct 2021

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This job was posted to Health care administration in Edinburgh, City of Edinburgh, Scotland

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