NHS 111 call handler - no clinical experience necessary- full training provided

Coxheath, Maidstone, Kent, England
ME17 4ES
Merco Medical Staffing £ 21000.0 - 21000.0 Per year Full time Save This Job
Pay
£ 21000.0 - 21000.0 Per year
Hours
Full time
Type
Permanent
Job level
Studying / Unqualified
Posted
1 Sep 2021
Closes
29 Sep 2021

Job Description

Merco are an established medical staffing agency with nearly 20 years’ experience covering all aspects of primary care nationwide.
 
We are currently collaborating with an established NHS 111 provider requiring call handlers, to provide essential services in the South East.
 
This role involves providing members of the public with urgent and non-urgent advice - and directing them to the most appropriate care.
(It is ideal for applicants with experience in a call centre or from a customer care background).  
 
Applicants must be able to commit to out of hours work, including weekends/evenings and nights, and work is done on a rota basis.
 
All professional backgrounds will be considered for this role, and no experience in the healthcare industry is required - if you are competent with telephone and I.T skills. You must however have experience working in a high pressure environment, as calls can be time sensitive. We are looking for strong communicators who are confident in decision making abilities, to potentially provide lifesaving instructions… No one phone call will be the same as another!
 
This is a fantastic role if you’re looking to transition away from face-to-face customer roles, and you have the tenacity to deal with scenarios that will have vastly different outcomes.
 
What the role offers
 
Fully paid and comprehensive training – all of the skills you need to be competent and confident in your role will be provided.
 
  • Transparent rotas and shift patterns.
  • Career development – being a call handler can be a starting point to a career in the ambulance service with opportunities for progression to become a band 6 team leader or band 7 manager.
 
Training to progress to an emergency medical technician or a paramedic is also available.
 
What the role pays
 
Hourly rates start from £10.64 per hour while in training (6 weeks).
 
Requirements for the role
 
  • Relevant work experience is an advantage but all backgrounds will be considered.
  • Proficient in telephone and I.T. skills
  • Must be eligible to work in the UK
  • Ability to work unsocial hours
  • Be able to stay calm under pressure
  • Ability to adhere to written and verbal instructions.
  • Ability to work with others while using own initiative
for further information on the role or to apply please send your most recent CV to Apply or call on Apply

Ref: CH-11-1

Job Details

NHS 111 call handler - no clinical experience necessary- full training provided

Coxheath, Maidstone, Kent, Englandd Merco Medical Staffing
Pay
£ 21000.0 - 21000.0 Per year
Job level
Studying / Unqualified
Hours
Full time
Posted
1 Sep 2021
Type
Permanent
Closes
29 Sep 2021

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Merco Medical Staffing - 28 jobs https://www.healthjobs.co.uk/Images/Default/recruiters/Thumbnail/f503b354-c5b4-4948-a7d8-813b15d8c064131913203772431710.png
This job was posted to - Other health care in Coxheath, Maidstone, Kent, England

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