Older Adult Community Administrator

Manchester, Greater Manchester, England
M15 4HA
Greater Manchester Mental Health NHS Trust £ 19.737 - 21.142 Per year Part time Save This Job
Pay
£ 19.737 - 21.142 Per year
Hours
Part time
Type
Bank
Job level
Qualified (non-manager)
Posted
16 Jul 2021
Closes
15 Aug 2021

Job Description

Main duties of the job

The successful post holder will be responsible for processing referrals in a timely manner, ensuring all personal information is recorded accurately and confidentially and other data quality/target procedures.

Answer incoming calls to the service, arrange appointments, and complete general correspondence letters/reports.

The post holder will provide an administrative function to the clinical team, be responsible for taking minutes on a rota basis for team meetings/MDT/safeguarding and professionals meetings, answer a high volume of calls on a daily basis as well as complete other administrative tasks such as scanning/copying.

Working for our organisation

Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.

Serving a population of 1.2million people, the Trust employs around 4750 people who make a difference across 130 locations. Situated in one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside substance misuse services across the North West.

GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health. This puts our staff and service users at the leading edge of new mental health treatments.

The Trust provides a range of specialist services including prison in reach across the North of England, a specialist centre for mental health and deafness and in patient perinatal mental health care.

We have been rated 'Good' overall by the Care Quality Commission. Our substance misuse services and leadership were rated as 'Outstanding'

Detailed job description and main responsibilities
  • Provide admin support to the clinical team in relation to care plans and clinical correspondence.
  • Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
  • Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
  • Co-ordinate and facilitate the dissemination of information to and from the team.
  • Dealing efficiently, precisely and courteously with telephone callers
  • Producing minutes from daily zoning meetings, MDT or any other team meeting as required
  • Maintaining filing systems that are appropriate to the needs of the service.
  • Maintain client records for data inputting onto health and social services computer systems.
  • Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely.
  • Scan on all appropriate documentation to update patient records.
  • Recording messages accurately in the daily diary for all team members
  • Typing of correspondence, reports etc, amending the format and grammar as necessary within the PARIS computerised system
  • Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality.
  • Support the clinicians and administrators with ensuring Data Quality targets are maintained

Person specification

Education / Qualifications
Essential criteria
  • Good level of education Maths and English including a level 3 qualification (eg NVQ, B-TEC QCF, Apprrenticeship) or equivalent


Desirable criteria
  • Other relevant IT qualifications, RSA 2


Experience
Essential criteria
  • Have experience in working in a busy office that ensures confidentiality


Desirable criteria
  • Experience of working in Healthcare setting


Skills and Abilities
Essential criteria
  • Effective time management skills. The ability to navigate IT systems, inc Excel, Word and PowerPoint. Ability to be numerate and provide statistical data accurately. The ability to prioritise and plan conflicting and complex work demands. Outstanding communication skills.


Desirable criteria
  • Patient administration background, Knowledge of the EPR system. Be helpful & approachable.


Knowledge
Essential criteria
  • The Data Protection Act and Client Confidentiality


Desirable criteria
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Ref: 1648780406

Job Details

Older Adult Community Administrator

Manchester, Greater Manchester, Englandd Greater Manchester Mental Health NHS Trust
Pay
£ 19.737 - 21.142 Per year
Job level
Qualified (non-manager)
Hours
Part time
Posted
16 Jul 2021
Type
Bank
Closes
15 Aug 2021

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This job was posted to Health care administration in Manchester, Greater Manchester, England

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