Ashford, Kent, England
TN23 4XZ
Kent & Medway NHS & Social Care Partnership Trust £ 19.737 - 21.142 Per year Full time Save This Job
£ 19.737 - 21.142 Per year
Full time
Job level
Qualified (non-manager)
11 Jun 2021
11 Jul 2021

Job Description

Detailed job description and main responsibilities

Meet and greet - welcoming visitors and service users in courteous/prompt manner + check contact details up to date

Liaises with internal and external stakeholders on behalf of line manager,
colleague or team member including GP's for missing information

Answer calls and enquiries from service users or carers, prioritising
urgency and referring to most appropriate person

Ensure KMPT standards are adhered to in terms of all communications
and timescales when answering the phone, the message to the caller and
promptly redirecting where appropriate

May scrutinise email in box, determines urgency and importance and
highlights where necessary to manager

Keep duty white board up to date

May provide some Reception cover in absence of Administrative

Responds to urgent requests eg from GPs for letters following a

May devise and distribute Trust leaflets and information eg on Mental
Health Act to service users which explain their rights or highlight services

May organise interpreters as requested via the Trust Communications

May take requests for repeat prescriptions and organise for these to be
issued and signed by the appropriate clinician for collection by service
user or carer and order prescription pads or other supplies

Development of documents eg letters and spreadsheets, slides, reports -
to KMPT branding/standards

Perform basic patient administration eg on RiO amending non-clinical
information - entry and deletion of non-clinical information such as
referrals, appointments, waiting list entries, episode information, day
care, case load, procedures and A&E episodic data. View and register the
location of physical health records and amend local instance patient
demographics only and conducting simple trace, printing clinic lists or
other information

Some identified posts will be able to perform additional activities in
relation to RiO or ELMS including viewing and printing
prescription/medication details, view summary health information using
local instance only, viewing of demographic data/health records (except
personal/sensitive/sealed), unlocking of Smartcards to same banding or
below as appropriate, ability to add items and activity to diaries/rotas
including in-patient based activity, alteration of finalised clinical
documentation eg from dictation prior to clinical verification eg referral,
appointment and discharge letters, assessment/diagnostic reports etc

Operate SWIFT system (KCC) in relation to charging/PbR

If working for clinical or technical managers, likely to build up knowledge
base of 'technical' wording used on regular basis

May draft simple feedback questionnaires for clinician or manager
approval, distribute and collate results on spreadsheet

Create file and tracer card

Managing clinic setup according to requirements and staffing levels

Maintain safeguarding and adult and child protection records in
accordance with Local Authority policy and procedures

Preparation of standard and non-standard reports on activity, basic

Ability to cross check data from different systems to meet information
needs and to highlight discrepancies

Operation of general office equipment including photocopier, scanners
and shredders, fax and carry out routine maintenance

Developing spreadsheets for recording of local information where
appropriate after checking whether existing report formats are available

Liaison with IT Helpdesk to report problems promptly

Dealing with invoices and expenses claims totalling less than £1,000 per

Ordering of stationery and supplies and managing stationery stores

Hold and manage the petty cash float, progressing payments and
receipting cash deposits and maintaining accurate records via controlled
stationery. Undertake monthly reconciliation of cash to receipts

Daily opening of post and despatch where there is no Admin Assistant

Compiling duty rotas though responsibility for cover arrangements will lie
with manager/clinician

Please see job description for full details

Person specificationQualificationsEssential criteria

  • GCSE grade C or above in maths and english

Desirable criteria
  • NVQ in Business or administrations

ExperienceEssential criteria
  • Experience in an office environment

Desirable criteria
  • Experience working within the NHS

KMPT Staff Benefits:
NHS pension scheme

Your employer pays 14.3% towards your pension and life assurance benefits.

Ref: TS422

Job Details


Ashford, Kent, Englandd Kent & Medway NHS & Social Care Partnership Trust
£ 19.737 - 21.142 Per year
Job level
Qualified (non-manager)
Full time
11 Jun 2021
11 Jul 2021

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Kent & Medway NHS & Social Care Partnership Trust - 37 jobs
This job was posted to Health care administration in Ashford, Kent, England

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