Hereford, County of Herefordshire, England
Kent & Medway NHS & Social Care Partnership Trust £ 19.737 - 21.142 Per year Full time Save This Job
£ 19.737 - 21.142 Per year
Full time
Job level
Qualified (non-manager)
8 Jun 2021
7 Jul 2021

Job Description

Detailed job description and main responsibilities

Post holders will have developed skills in customer care which they will
use to in their transactions with customers/clients/other external stakeholders and internal colleagues

Occasionally posts at this level would be expected to deal with anxious
clients or visitors using basic conflict resolutions skills and calling for
assistance as appropriate

May explain (but not interpret) procedures, rights or requirements
from acquired knowledge about KMPT policies and procedures, Statutory processes to service users, internal colleagues or external agencies

Posts within this banding may be using basic office skills in Word, Outlook, Power-point and Excel acquired through NVQ3/RSA3 or equivalent including inputting into spreadsheets, more complex charts eg inserting of labels and axis and more common formulas eg sum, mean and averages with some analysis.

Posts at this level may also be maintaining records on electronic systems such as RiO (KMPT - access Administrator level 2 ) or SWIFT (KCC) or ELMS (Specialist Equipment) or CORE Net etc for which accuracy and promptness are critical as is adherence to information governance policy and procedures May be RiO/Swift/ELM champion

May print BI reports and send to teams for action, monitoring data

Post-holders will be expected to embrace new technology as this is
rolled out across the Trust

Maintaining confidentiality and processing confidential information

Appropriate use of email, calendar and accessing centralised services for
room and equipment bookings

Use of centralised postal services for out-going mail when this becomes

Identifies where there is duplication of paper and electronic records and
questions whether this is necessary

Provide support to Administration Co-ordinators/Business & Performance Managers in ensuring teams conform to the health and Social Care Records Policy and RiO user guidance, acting on BI reports as required.

Posts at this level will also prioritise workload and interpret urgent nature
of calls and people presenting in person in order to pass promptly into those appropriately qualified personnel for action

Post-holders will be self sufficient and required to manage own workload and mainly work without supervision on a daily basis but this is readily available

Post-holders will be able to adopt a systematic and proactive approach
eg ensuring previous documentation is available for follow up reviews

Manage time effectively ensuring systems and processes are efficient
and do not duplicate each other or overlap with other team members

Post-holders will work autonomously but will receive regular supervision
and appraisals by their line manager

Post holders may supervise band 2 staff including allocation of work and
monitoring standards of work produced and ensuring equity of workload

Post-holders may also take part but not lead in recruitment, induction
and appraisal processes for band 2 staff

Posts at this level may be expected to produce high quality documents
from a variety of software whether downloaded digital dictation or from
other means

Post-holders may not need to attend in person to take minutes but set up
a template for population by attendees directly onto a computer
or laptop

Follows procedures set by KMPT (KCC for seconded staff) eg set out in
RiO/Swift in relation to record keeping and ensures consistent methods of record keeping in line with professional and clinical standards outlined to them

May deal with petty cash including holding and managing the petty cash
float, progressing payments and receipting cash deposits and maintaining accurate records via controlled stationery. Undertake monthly reconciliation of cash to receipts and/or maintain basic financial records

As with all posts, observe the required health and safety rules and take personal responsibility for security of the area within which the post-holder works

Support clinicians when lone working

Maintaining records

Person specificationQualificationsEssential criteria

  • 9-4 GCSE English and Maths
  • NVQ 2/RSA 2 or equivalent
  • Experience in Public Sector

Desirable criteria
  • Knowledge of Mental Health

Skills and KnowledgeEssential criteria
  • Typing accuracy/speed
  • Prioritisation and organisation of workloads

Desirable criteria
  • General office procedures

ExperienceEssential criteria
  • High quality customer services
  • 2 years Admin experience

Desirable criteria
  • Reception/telephone experience
  • NHS e

Ref: TS379A

Job Details


Hereford, County of Herefordshire, Englandd Kent & Medway NHS & Social Care Partnership Trust
£ 19.737 - 21.142 Per year
Job level
Qualified (non-manager)
Full time
8 Jun 2021
7 Jul 2021

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Kent & Medway NHS & Social Care Partnership Trust - 42 jobs
This job was posted to Health care administration in Hereford, County of Herefordshire, England

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