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Niche Jobs - Privacy Policy

Why do we have a Privacy Policy?

It is really important to us that we keep any personal information that you give to us safe and secure and whilst we realise that it is not the most interesting of subjects, we would encourage you to read our Privacy Policy as it gives you important information about your personal information and your rights.

Our website provides a platform that can be used by job seekers to find jobs and for employers to advertise vacancies and look for suitable candidates. You can set up your own account and have complete control of the personal information that you give us and what we do with it.

We will always be open with you and so we have written this policy to tell you:

  • What personal information you can give us
  • How we may use your personal information (if you agree)
  • Who we work with to provide your account and our website
  • Where we keep your personal information
  • How long we keep your personal information
  • How we keep your personal information safe
  • Your choices and rights

This website is owned and operated by Niche Jobs Limited. When you have any comments or queries about this website please contact us at jobs@nichejobsltd.co.uk and a HUMAN will reply.

We last updated this Privacy Policy on 13.04.18.

Personal Information you give to us

Setting up an account or using our website

You may provide us with the following information about yourself:

  • your name and address
  • your contact details including email address and telephone number
  • other information to allow us to provide the services you have requested
  • your CV/details relating to your qualifications and experience
  • what sector you are interested in
  • what jobs you are applying for and have applied for previously

Other times you can give us personal information

You can give us information when you:

  • Set up an account on our website
  • Apply for a position that we are advertising on behalf of an employer
  • Submit a CV to our website
  • Sign up for our newsletter (blog notifications)
  • Sign up for a job alert email
  • Save a job
  • Comment on a blog
  • Contact us via email or by telephone for any reason

Cookies

Cookies are text files that sites store on users' computers. They make sites easier to use. They don't do anything to your own computer (they can't run software or send viruses).

As said, our cookies are used to improve your experience of our site.

We don't follow or track your own personal movements on the site. It provides us with information that isn't personally identifiable. And it also allows us to make your experience of the site better. For instance, when you hit Apply and have to register, you might want to land back on the page you started on.

Remember that you may be able to set your cookie preferences via your browser. But be aware that many sites may not work properly, or as easily, once you do this.

To find out more read our Cookies Policy.

How we may use your Personal Information

With your agreement, we may use your personal information:

  • to process your request to be added to our CV database
  • to pass on to an employer where you have told us you wish to apply for a specific position
  • to pass on to employers looking for candidates like you where you have given us permission to do so
  • to pass on to recruitment agencies who are seeking to fill positions that you have indicated to us that you are interested in and you have given us permission to do this
  • to fulfil any contracts you have entered into with us
  • to tailor the services that we offer to you with your needs and interests
  • comply with our legal obligations
  • to tell you about changes to our services or website
  • to help us develop our website to make it better for all users
  • to get your feedback on our website and services
  • to administer our website (such as troubleshooting, data analysis, research)
  • to keep our website safe and secure

Our legal basis for using your information

The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

1. With your consent

With your agreement we may:

  • set up an account on our website
  • process your request to be added to our CV database
  • provide your details to an employer where you have told us you wish to apply for a specific position
  • provide your details to employers looking for candidates like you
  • to pass on to recruitment agencies who are seeking to fill positions that you have indicated to us that you are interested in and you have given us permission to do this

2. When we have a contract with you

We may use your information to comply with a contract that we have entered into with you:

  • to provide the services you have requested
  • to administer and provide the website (such as troubleshooting, data analysis & research)
  • to tell you about changes to our website or our services
  • to help us (or our software developers) improve the website

3. Where it is necessary for our legitimate interests

We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).

4. To comply with a legal obligation

We do this when we have to comply with legislation such as tax laws.

Our Marketing

We may provide you with information about products, services, special offers, and other news where we feel these may interest you.

Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.

You can opt out of such marketing at any time and If you wish to do so, please email us at jobs@nichejobsltd.co.uk.

Working with other organisations

Employers and Recruitment Agencies

With your consent we will make available your 'CV Profile' with hiring employers and recruitment agencies. If you want to see the current list of employers and recruitment agencies, please see here.

When you submit your information you are given a choice as to whether you want your details to be visible to companies advertising on our website, our options are:

  • By selecting hiring organisations to contact you we will allow employers and recruitment agencies to view your CV Profile if they are looking for candidates for positions that you have indicated to us that you are interested in.
  • By selecting to 'Hide' this option your information will only be visible to the company whose job you have applied for and yourself and the staff of Niche Jobs Ltd for administrative purposes.

We are not a recruitment agency and we provide our website and services to you free of charge to allow a simple and easy way to access your future job. As such we do not have any control over how an employer or recruitment agency deals with your information once they have downloaded it from our database and they make their own decisions as to what to do with your personal information. We do ensure that any organisation who accesses your information has signed up to terms and conditions requiring that they deal with your information safely and securely and that they comply with the General Data Protection Regulation and any subsequent UK legislation.

If you have indicated to us that you wish to apply for jobs overseas, then we may provide your information to organisations who are not subject to the same data protection legislation that we have in force in the UK. In these cases, we only deal with organisations who have agreed to deal with your information in line with GDPR and UK legislation.

Other third parties

In order to provide your account and our website we may have to allow our trusted partners to have access to your personal information. These organisations include:

  • Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Our website developers who need to see your information in order to keep our website up and running

We work with the following organisations:

What laws we may have to comply with

We may have to disclose your personal information to third parties:

  • If we sell our business in which case the personal information that we hold will be part of the transferred assets
  • If we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction

Third Party Privacy Policies

Our site may contain links to websites owned by other organisations. If you follow a link to another website, these websites they will have their own privacy policy.  We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Where we keep your Personal Information

Storage of Personal Information

We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.

All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

Retention of information

We will store your CV Profile (name, email, employment history etc) for as long as you wish us to.

At any time you can login to add to it, edit it or remove it completely.

After a year of first registering a process will start to regularly remind you that you are storing your file with us.

As soon as there has been a period of 12 months since you last logged in we will:

  • a. automatically 'Hide' your CV Profile (even if you originally consented to it)
  • b. email you*
  • c. make it clear how you can add to your CV Profile (to add new qualifications, update your recent employment records etc), edit your details or remove everything completely
  • * if your email no longer receives we'll delete your records since you won't be able to log in to do it yourself or receive our notices that it needs updating

Plus, we will email you 6 months after you last logged in to remind you to hide your CV Profile if it is still visible.

And we will stay in touch to remind you that you are using the site to store your CV Profile for future easy use throughout your entire career.

If we do not have hear from you (if you do not login), we will delete your account after 5 years.

Emails

If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.

Your rights

Access to your information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at [Data queries Email] or write to us at the address above

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.

You can request that we change, amend, delete your information or restrict our processing by emailing us at jobs@nichejobsltd.co.uk

You can also login to see all the information you have given us about your career profile to do the above yourself, at any time.

Right to prevent Automated decision making

You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at jobs@nichejobsltd.co.uk

Transferring Personal Information

You have the right to request that your personal information is transferred by us to another organisation (this is called "data portability"(. Please contact us at [Data queries Email\ with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

Complaints

If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by Managing Director who will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner's Office. They can be contacted as follows:

Website: www.ico.org.uk

Telephone: 03031231113

Address:

Information Commissioners Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

How to Contact us

We welcome questions, comments and requests regarding this Privacy Policy which can be sent to jobs@nichejobsltd.co.uk

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How I Made IT Project Management In The NHS My Career

How I Made IT Project Management In The NHS My Career

Kim Wright explains what you need to know to become an IT Programme Manager in the NHS.

Written by Kim Wright

How Did I Become An IT Project Manager In The NHS?

I was always good at organising.

I’d been a nurse for 12 years, and I loved the job, but things were changing and newly trained nurses no longer had practical experience before they hit the wards.

I blended my nursing experience and project management, resulting in a skillset that was unique at the time, but now forms the job description of today’s ‘NHS Digital Project Manager’.

When I entered project management, I was still a nurse, working full-time on an acute surgical ward in a hospital. Information Technology was not available in any organised form, apart from a green-screen monitor which recorded the bed state. This was used only by the ward clerk.

However, it was the early days of clinical audit and clinical governance, which gathered pace in the mid-90s because of the Bristol babies’ crisis.

Managers demanded organised information about patients that clinicians could understand; clinical project managers were needed. Microsoft Windows, including Access and Excel, was about to become available on NHS computers, making it much easier to collect and analyse data.

As, I’d spent my entire working life in the NHS, I could speak and understand the language (the NHS has one of its own) as well as being familiar with the culture. I’ve seen non-NHS project managers struggle whilst they’re getting to know the NHS, so having experience of it in some other capacity is always an advantage.

My challenge at the time was to learn how to use the new personal computer!

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What Qualifications Does An IT Project Manager Need?

I have many qualifications, but my most valuable asset, is blending learning with my NHS experience.

When I trained as a nurse, my qualification, Registered General Nurse (RGN), was obtained by doing 3 years practical training, with 4 practical assessments and exams at the end. There was also a qualification called Enrolled Nurse (EN), which was a year shorter in training, and did not require ‘A’ levels as a prerequisite, but involved less responsibility on the wards. A nurse registered or enrolled once to become a nurse for life.

In the early nineties, partly in response to what was labelled as the ‘demographic time-bomb’, nurse education changed. It was predicted that the number of young people wanting to do a vocational job such as nursing would drop, and that there would be a huge shortage of nurses from the year 2000 onwards, thus the label ‘time-bomb’ and its saviour, ‘Project 2000’.

Nursing needed to become more attractive. RGN training became a degree with practically no on-the-job training, and EN training was phased out. Many of my colleagues and friends who were EN’s, were required to ‘convert’ to RGN.

Some embraced it, and became expert nurses. Others felt it was a step too far, so they stayed as EN’s as long as possible, then retired or moved into the private sector where EN’s were still able to work. Newly-qualified RGNs with a more hands-off approach to patients took their place.

This fundamental change had a big impact across all aspects of nursing. Nurses do the job because they want to make a difference to people’s lives, not to get a degree. This was certainly my reason for being a nurse.

The Bristol babies’ crisis put the focus on clinical professionals keeping up-to-date. With the resulting change to 3-yearly re-registration for RGNs, lifelong learning became a requirement.

A local university created an experimental post-registration degree for RGNs, so I applied and took the opportunity to update myself.

It was 4 years of one day a week to achieve a BSc (Hons) in Nursing Studies. During that time, I was offered a secondment as an ‘Audit Project Nurse’ in the Clinical Audit Department, so I shared my time between the ward, university and the office, before becoming a full-time project manager.

I like to think that I also became an expert nurse, but with the added ingredients of academic/NHS data expertise and computer skills.

The use of BSC (Hons) on my CV was a start, but the value was added by the application of my learning to my working life.

In 2002, I worked at a local hospital in the role of Nurse Informatician. I undertook PRINCE2 Project Management training (PRojects In Controlled Environments). It was a week’s residential course, with 2 exams at the end, and was essential for managing NHS projects.

Most of the group were doing the course to become project managers, but found both the course and the exams difficult. The course was expensive and the pass rate was low. However, because of my experience in doing projects, I found PRINCE2 to be a helpful framework that put labels and organisation to what I’d been doing for several years.

15 years later, I use elements of PRINCE, without even thinking about it. A PRINCE project manager qualification should be updated every 5 years, but not doing this hasn’t held me back.

Out of choice, I also did a 2-year part time MSc in Health Informatics at University College, London. The group was multi-professional and international. By the time I’d finished, I was super-knowledgeable and was able to apply the knowledge real-time at work.

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What Skills Does An IT Project Manager Need?

An obvious skill of a project manager is organising a project, ensuring it runs to plan. I started in clinical audit by managing small uni-disciplinary, single site projects, and progressed to multi-million-pound complex IT projects.

• Project Management Skills

a. Communication – ability to be calm, informative, get on with people, challenge people and retain a sense of humour!

b. Leadership

c. Negotiation

d. Scheduling/planning

e. Cost Control

f. Cost management

g. Risk Management

h. Contract Management (including procurement knowledge)

i. Supplier Management

j. Critical thinking

k. Written communication, including:

i. Intranet

ii. Newsletters

iii. Emails

iv. Collaboration and social media tools

v. Team meetings/face-to-face

vi. Web and online conferencing.

l. Project Recovery – just in case!

m. Coaching

n. Task Management

o. Quality Management

p. Meetings Management

q. Business Case Writing

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Working In The NHS

The title of IT Project Manager is quite generic. In the NHS, there are several variations in role from IT technical projects, installing kit and wiring, to clinically-led projects, where focus is on the benefits of software to patients and staff.

NHS IT budgets are subject to the same intense focus as the rest of the NHS, and so, projects are always faced with scarce resources. NHS staff with skills such as testing management, system training and configuration are still quite rare. It can be relatively expensive to hire in contractors, and pressure to perform to financial targets is ever-present.

Add to this the difference between a software company’s development timelines, and clinicians’ expectations of how ‘ready’ software must be before go-live, it is easy to see that the project manager role is often very challenging! However, making life better for both staff and patients, is a powerful driver.

In 2005, I moved on to manage the first general hospital implementation of an NPfIT EPR outside London. It was a small hospital, but was a complex and difficult project. It required the use of all my skills and experience for a sustained period. It was exhausting, but also exciting and all-consuming.

In 2007, I took on the role of NHS programme manager in the same hospital. This allowed me to manage a linked series of projects, with more control over the finances and strategy. However, because resources were tight, I also kept the project manager role.

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Time for a Change?

In 2012, the programme I’d been managing had come to an end. NPfIT was starting to wind down to its 2015 conclusion. I had some choices:

• Accept the new role offered to me, which involved continuing to create records strategy and manage projects, whilst at the same time running the Medical Records/Coding department in the hospital. This was appealing, except for the fact that it involved a sizeable pay cut!

• Find a job somewhere else in the NHS. All local NHS Trusts were re-structuring, which made finding another job challenging

• Apply for the MARs scheme; a type of voluntary redundancy being offered at the time, availability of which was determined by whether the savings to be made for the NHS Trust outweighed the redundancy payment

With 10 to 15 years left before retirement, I could either carry on, or I could take a leap of faith and do something else. I took a few days to think about it, then asked my boss to put me in for MARs. The application was accepted!

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Working In The Private Sector

I set up my own company, Two Hats Ltd, and took my skills to NHS Trusts.

The changes this made to my working life were quite challenging:

• I took on all the requirements of self-employment, including invoicing, financial management and sales. After 30 years in public service, it was difficult getting used to working this way.

• I had the help of an accountant, but I did not use an umbrella agency to help with the rest. I was lucky to get a job as a sole contractor. The NHS now exclusively uses frameworks to employ IM&T contractors, so being on the books of an agency listed on the agreed frameworks is a must.

• I found it hard to sell myself. I was not used to telling people how good I was. However, I’d taken the time to put a lot of work into my CV, which worked in my favour.

• I’d worked locally to my home for 30 years. From the moment I started work as a contractor, I had to travel long distances and stay in hotels. The hours were determined by my employers, and the NHS did not then like the concept of ‘working at home’.

My first role in the private sector was with an NHS Trust in Kent, a long way from my home in Somerset. However, the advantages were clear; I was getting substantially paid compared to my NHS salary, whilst still working for the NHS.

It took me a while to get used to being treated as a ‘contractor’ as the role demands a different relationship with NHS colleagues.

Over the next 4 years, I worked all over the country, but especially in London. I even had a year-long project in an NHS Trust not far from home, where I’d worked 10 years before. I worked with great people in the company, many of them ex-NHS employees, and much of the time, I was fulfilled in my working life by feeling that we were making a difference.

However, the company was, and is, at the mercy of NHS requirements in terms of providing the service. Things change. The NHS has less money and is becoming more tech-savvy so less in need of outside help, which makes it more difficult to get contracts.

One thing about working away from home is that it can affect your personal life. I was lucky to be able to maintain my personal relationships whilst being away from home, but I met many people who were not as fortunate.

Also, being comfortable in your own company is a must. I spent lots of time alone in hotel rooms, particularly in London. I enjoyed it, and made the most of the city, but if you are a person who likes company, this way of life might be difficult.

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What Kind Of Person Is An NHS IT Project Manager?

To work as a contractor in the NHS, you must be as committed and determined as the NHS staff that you work with. NHS IT project teams will often be made up of people who want to make a difference, who have experience of clinical and operational parts of the service and so have taken on the challenge of improving them.

If you are a contractor, the NHS team around you will be earning quite a lot less than you. The expectation will be to be professional in your demeanour, providing leadership and high quality project management.

If you are open and outgoing, with a friendly approach, you will be welcomed. The ability to challenge existing practices and project assumptions will also be welcome, as long as the challenge is evidence-based, and you can suggest alternatives.

If you work within the NHS and want to be an IT project manager, you will probably already know the culture. NHS colleagues I talk to often say that the move from a clinical role, to a role within an IT project team is often quite a challenge. The culture is the same, but the working practices and hours are different.

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What Keeps Me Excited About IT Project Management?

I’m approaching the end of my career, but I’m back working within the NHS as a Digital Project Lead, and love the job I do. It doesn’t earn as much as working as a contractor, but for me, some things are more important:

• I am part of a committed team of great people at the cutting edge of IT-enabled clinical and improvement projects

• The focus is more on what people who use the NHS want, with this year’s Wachter review finding that digital technology can transform how patients engage with services, drive improvements in efficiency and care co-ordination, and help people manage their health and wellbeing.

And above all, I feel like I’m making a difference.

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What Does The Future Hold Regarding Technology?

People Power

Some of the exciting developments in health technology are those which have come about without the intervention of large-scale NHS programmes or re-engineering in healthcare settings.

According to the Nuffield Trust:

Source: www.nuffieldtrust.org.uk

• In 2015, 71% of all UK citizens had a smartphone; 88% of adults used the internet,

• 50% of the UK population use the internet for self-diagnosis, while 75% search the web for health information,

• 43,000 medical apps are now available from the Apple Store; 500 million people around the world will use a healthcare app this year.

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Existing NHS healthcare technology has not been keeping up with the change in consumer habits:

Source: www.gov.uk

• For example, in 2014, only 2% of the population reported any digitally-enabled transaction with the NHS,

• By the same token, over 96% of GP practices had installed digital clinical record systems by 2014. However, fewer than 4% of practices offered patients online access to their records.

Personally, I can now request an appointment or prescription online from my local surgery via my PC, but the system is clunky and over-burdened by security messages, unlike my banking apps which are on my smartphone, secure, real-time and easy to use.

It feels like people power is the future. Bad reviews on the internet can bankrupt a business. In the same way that restaurants and holiday resorts must use online consumer data to survive, the NHS must make itself responsive to patients by improving online interaction and responsiveness.

Consumers are monitoring their own health, with wearable technology such as the Fitbit becoming part of daily life. In 2015, Tim Kelsey, then the national director for patients and information at NHS England, announced that members of the public would be able to add data from wearable devices to their electronic patient record by 2018.

This is already happening in the USA, with suppliers such as Cerner and Epic building in the capability to their patient records systems. Surely it won’t take long to reach those systems here in the UK?

Involving people in the fundamental parts of technological change is a vital part of the NHS future to ensure that the tech is usable and that uptake is good.

People need to be involved in how their data is captured and used, what devices are acceptable at the bedside and what resources are spent on making technology work for users of the NHS.

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What Challenges Have/Do You Face, And How Have You Overcome These?

The constant and enduring challenge for the NHS is the financial constraints within which it exists. The NHS must transform and reduce costs to survive. It cannot transform and improve services without the integral development and implementation of technology.

Technology is expensive. One solution to this is to implement slower. The Wachter review published almost a year ago, recommended giving the NHS more time to digitise than was set out in the government plans in 2015.

As a project manager, I’ve struggled with implementing systems to demanding timescales. Anyone managing projects will be familiar with the relationship between time, cost and quality:

• You can have something QUICK & LOW COST but it won’t be high quality,

• You can have something LOW COST & HIGH QUALITY, but it won’t be quick or on time,

• You can have something ON TIME and HIGH QUALITY but it won’t be LOW COST.

Delivery of something that hospital staff can use to care for patients that is of high quality, without high cost, takes time. Project timelines often slip. The challenge is to be creative in managing a problem to ensure minimum impact on the timeline.

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What Job Opportunities Are There?

The current opportunities within the NHS are predicated mainly upon the Global Digital Exemplar (GDE) Programme.

Hospital and mental health trusts have gained government funding to digitise. Each organisation has named ‘fast followers’; partner organisations that will adopt, and, ensure the spread of the GDE good practice.

Within the programme there are likely to be opportunities for:

• Programme managers,

• Project managers,

• Project support,

• Digital clinicians to work within projects,

• Technical support staff.

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How Much Further Training Is Available?

Training on practical project management skills for the NHS is generally via the PRINCE2 programme at www.prince2training.net. NHS trusts will often fund the training if you are working in an NHS role.

For clinicians, the NHS Digital Academy is the NHS’s first ever nationally funded programme of world-class health informatics training. Set to launch later this year in partnership with Imperial College London, the University of Edinburgh and Harvard Medical School, the NHS Digital Academy will provide specialist IT training and development support to 300 senior clinicians and health managers over a 12 month period.

The aim is to help shape a new generation of Chief Information Officers (CIO) and Chief Clinical Information Officers (CCIO) who can help drive through the digital transformation the NHS requires.

A virtual organisation, the academy, has been set up in response to the Wachter review, after finding that there is in the NHS “a lack of professionals, namely CCIOs and CIOs, that can drive forward the transformation agenda enabled by informatics and technology.”

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