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Northampton, Northamptonshire, England
Complaints Manager Healthcare
£30,000 - £36,000 per annum
CCS Compass Corporate Services are actively seeking an experienced and proactive complaints manager to join an established Healthcare provider.
An exciting job opportunity to join an established Healthcare provider to really make a difference. Currently seeking a complaints manager who is extremely organised, has the ability to managing large and complex caseload that has the ability to work proactively, managing and resolving complaints in order of priority.
This organisation is driven by the value of its service and it is essential that all complaints are properly managed, fully investigated and all complaints are responded to in full and to the highest standards, fairly and within the set designated time frame.
Whilst managing this caseload, you'll also need to be training your team of two complaints handlers and coaching staff across the organisation on issues and complaints raised in order to better the quality of care, service and standards to prevent these issues and complaints being raised again.
You will also be responsible for the management and handling of all Patient Advice and Liaison Service (PALS) enquiries and complaints.
This position covers the whole organisation so the willingness to travel on the occasion will be required.
5 years experience managing complaints
Experience working within the Healthcare sector is highly desirable
Experience managing the full complaints process from start to finish
Experienced liaising with external organisations and key stake holders
Northampton, Wellingborough, Towcester, Daventry, Rugby, Bedford, Kettering, Milton Keynes, Luton, Bletchley, Buckingham, Corby, Peterborough, Thrapston, Uppingham, Leicester, Wigston, Coventry, Banbury, Royal Leamington Spa,
For further information
CCS Compass Corporate Services is a division of Compass Associates Ltd, acting as a Recruitment Consultancy for this vacancy
Compass Corporate Services (part of Compass Holding Group) are HealthInvestor's Recruiter of the Year 2017.